EPIQ

24/7 Managed CNC Support for Food and Beverage Conglomerate

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Case studies

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EPIQ Team was able to provide the Wonderful Company with 24/7 CNC Managed Services.

24/7 Managed CNC Support for Food and Beverage Conglomerate

Client: The Wonderful Company is a food and beverage company based in California.

Challenge: They were looking for tier-one support that would provide critical support enable proficient response times with live specialists. They were also seeking support for daily maintenance routines with a live specialist on a ‘call back’ basis. Due to the nature of their business, and location, they needed dedicated resources with guaranteed response times, in the Eastern standard time zone. They are a 24/-hour organization so they needed 24/seven support in order to best serve their community.

After a rigorous selection process, The Wonderful Company chose us as their CNC Managed Services Partner. We were able to quickly adapt with our Managed Services offering to meet the specific needs of their business. This Managed Services partnership enabled us to provide The Wonderful Company with the highest levels of service and support that they have come to expect from Managed Services providers.

Solution: Epiq’s CNC team has experience working on all JDE versions i.e. From JDE Worldsoftto XE to 9.2. We are also experienced on all JDE supported Operating Systems i.e.Windows/UNIX/IBM AIX/AS400 and database which helped to quickly understand the current processes.

  • We configured business services, multi-foundation, mobile applications, and upgrade Tools releases with their help.
  • Defined the KRAs for the teams with approval from client.
  • With our Process driven approach, Clear Reporting Structure and well defined SLAs, We were able to service them in much efficient way

Result: The Wonderful Company was very pleased with our services and we were able to exceed their expectations. They have since continued to be a valued customer and we are happy to continue providing them with the support they need.

The success of this Managed Services agreement can be attributed to our team’s knowledge, dedication, responsiveness and focus on producing the best Managed Services in the industry.

If you are looking for CNC Managed Services, please contact EPIQ Infotech today. We would be happy to help you meet your needs.

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